Talk to us
A code that will not work, a top-up that has not arrived, or a question before you order. Open a ticket and we pick it up.
Open a support ticket
Before you write
- Where is my code?
- Under Account, Orders. It appears the moment the order completes and it stays there. We never send codes by e-mail or chat.
- The code did not work.
- Open a ticket with the order number and the exact error the platform showed. If the code is invalid or already used we replace it, or refund your wallet when there is no stock left.
- My deposit has not been credited.
- Crypto deposits are credited once the network confirms them. Include the transaction hash from the wallet page so we can match it.
- Will this key work in my country?
- Where a key is region locked, the countries are listed on the product page above the buy button. If nothing is recorded yet, ask us before ordering rather than after.
- I want a reseller account.
- Register with your company details and we approve it by hand. Once approved you see tier pricing across the whole catalogue.