1.Pick the product
Use the search box or the menu at the top. The product page says which region the code is valid in. A Turkish balance will not work on another region's account, so check the region before you pay.
How it works
If this is your first digital code, this page is all you need. It covers how to order, where the code arrives and what to do if something goes wrong.
How to order
2.Add to cart and pay
At checkout, check the product and its region once more. The order is created the moment the payment is approved.
3.Get your code
The code appears on screen and stays on the order page in your account for good. We never send codes by email or chat, so closing the page does not lose the code.
4.Redeem it
Enter the code on the platform's own screen. Copy it rather than typing it out: most rejected codes are a character short or a character long.
What you should know
Everything is delivered as a code
We do not sign in to your account, we do not top it up for you, and we never ask for your password. We give you the code and you redeem it. A message asking for your password is not from us.
Delivery usually takes seconds
Items in stock are handed over instantly. On the rare occasion a supplier is slow, the order sits in “processing” and the code appears on the order page when it completes.
Region matters
The region on the product page tells you which store account the code works on. A code bought for the wrong region cannot be refunded, because the code has already been handed to you.
A code is used once
Do not share your code with anyone. A shared code belongs to whoever redeems it first, and it cannot be taken back.
If something goes wrong
The code has not arrived
Check the order page in your account first: codes are delivered there, not by email. If the order still says “processing”, give it a few minutes. If it is still missing, write to us with your order number.
The code is not accepted
Make sure you copied and pasted it, and that you are redeeming it on an account in the right region. If it still fails, send us a screenshot of the exact error, and do not share the code with anyone else.
I paid but there is no order
Banks are sometimes a few minutes behind. If no order was opened, the amount is returned automatically; write to us with the order number or the payment reference and we will check it too.
I want a refund
Orders that are unused and not yet delivered by us are refunded. A code that has been delivered counts as used, by its nature. See the Cancellation, Refund and Delivery page for the detail.
Still stuck?
Write to us with your order number and we will check your records and get back to you.