Customer protection
Three promises on every order, with no fine print to dig through.
Customer protection
- The region is on the page before you payEvery product says which store or country it activates in. A key bought for the wrong region is the one case outside this protection, so we put it where you cannot miss it.
- Your codes stay in your accountThe code appears on your order page and stays there. A lost email never means a lost code.
If something is wrong
- 1Do not redeem it againNote the exact error the store showed. A screenshot settles most cases in one message.
- 2Open a ticket from the orderThe order number carries everything we need: the product, the region and when it was delivered.
- 3We answer within 24 hoursA replacement code is usually immediate; a refund lands in your wallet and can be spent or withdrawn.
Not sure which product is right? Ask before you buy: Contact
What it does not cover
A code you redeemed in the wrong region or on the wrong account, a game you already own, and a code shared with someone else before you tried it. Digital codes are delivered instantly, so the right of withdrawal ends at delivery. That is stated on the product page before you pay, and it is why the region is shown there too.