Cancellation, Refunds and Delivery

• Code from stock: within seconds of the payment being confirmed.
• Code from a supplier: usually 1–5 minutes. Within 24 hours at the latest when the supplier is busy.
• Account top-up: the same times, applied to the game id you gave with the order.

Everything delivered appears under My orders in your account and stays there. You cannot lose your code.

You can cancel an order that has not been delivered yet. The amount returns to your wallet the moment it is cancelled, with no fee. Opening a support ticket is enough.

Under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation, there is no right of withdrawal for services performed instantly by electronic means and for intangible goods delivered instantly.

In practice this means: once you have viewed the code, or the top-up has been applied to your account, the order cannot be refunded. The reason is not bad faith — a code becomes usable the moment it is shown, and it cannot be taken back.

This does not cover the situations in clause 4 below, where we do refund.

In the following cases we resolve the order even after a code has been delivered:

• The code is invalid or already used: it is replaced. If we have no stock, the amount is refunded to your wallet.
• The wrong product was delivered: it is replaced or refunded.
• The region or platform stated on the product page was wrong: refunded. If the information was correct and the mismatch comes from your own region, it is not refunded — which is why the region is printed above the buy box on every product page.
• The top-up could not be applied: the amount is refunded to your wallet the same day.

To claim: open a support ticket from your account, quoting the order number and the error message the platform gave you, if any. Claims are resolved within 24 hours.

We check with the relevant platform that the code has not been used. A code that has been used cannot be replaced.

Refunds are made as wallet balance and are available immediately. If you would rather not spend the balance, you can open a withdrawal request to send it back by the method you funded it with; those requests are reviewed by our finance team and sent once approved.

For deposits made in crypto, the refund is made on the same network and in the same asset. Network fees are deducted from the refunded amount.

In the player market the seller is the user who posted the listing. Payment is held in escrow until delivery is complete. If the item is not delivered, or does not match the listing, a dispute is opened and the escrowed amount goes to one party or the other according to the outcome of the review.

No refund is possible where the purchased item is later cancelled by the platform it belongs to, where the account is closed for breaching that platform's rules, or where the code is used after being shared with a third party.

For the detail, see the Distance Selling Agreement.