Additional Terms for Consumers Outside Türkiye

Our texts are governed by Turkish law. This choice does not deprive you of the protection given by the mandatory consumer rules of the country where you habitually reside (Art. 26 of Turkish Law No. 5718 on Private International and Procedural Law).

In addition to the Turkish routes in clause 8 of the Distance Selling Agreement, you may bring proceedings before the competent courts of your country of residence.

You may also complain to the consumer authority of your country. For example:

• Russia: Rospotrebnadzor
• Kazakhstan: the Unified Consumer Protection Information System (e-tutynushy.kz)
• United Arab Emirates: the Ministry of Economy and Tourism
• Saudi Arabia: the Ministry of Commerce
• Egypt: the Consumer Protection Agency

If the law of your country requires consumer information in its official language, the version of our texts in that language is authentic for you: Russian for consumers in Russia and Kazakhstan, Arabic for consumers in Arab countries. Where the language versions differ, the interpretation more favourable to you applies.

You can cancel an order free of charge until the code is delivered or the top-up is applied to your account.

Where the mandatory law of your country gives you a right to withdraw from a distance purchase (for example 7 days in Russia and Saudi Arabia, 14 days in Kazakhstan and Egypt), you may use it within the period and on the conditions that law sets.

In particular, you may withdraw from a code that has been delivered but not yet revealed under "My orders", where that law allows it. A code you have revealed, a key you have activated and a top-up applied to your account are treated as used, unless the mandatory law of your country provides otherwise.

When an order is cancelled, withdrawn from, not delivered or delivered defective, we refund the amount, at your choice, to the payment method you used or to your wallet, without any fee, within 7 days of your request. A refund to the wallet is made only if you choose it.

If delivery will be late we tell you. If an order has not been delivered within 15 days, you can cancel it and receive the full amount back.

If you entered a wrong player ID or made another mistake, tell us within 24 hours; if the top-up has not been applied yet, we correct it free of charge.

We answer complaints within 10 days. Please give your order number and contact details.

We may refuse or cancel an order where sanctions law, the rules of payment providers or the publisher's regional rules prohibit the sale; the amount is then refunded. Payments must be made by the account holder.

Giveaways with a paid entry are not offered to residents of the United Arab Emirates or Saudi Arabia. USDT deposits are offered to customers outside Türkiye in countries whose law does not prohibit them (for example, not in Egypt); deposits from Türkiye are closed for now. Which methods are offered is decided by the country the connection comes from.

Some games, products or features may not be available in your country because of local age-rating or public-order rules.

Our servers are in the Netherlands (European Union). Suppliers and Telegram may process data in other countries as described in the Privacy Policy. Your data is processed to perform your orders and meet our legal obligations, and for marketing and analytics only with your consent.

In addition to the rights in the Privacy Policy, you have the rights given by the data protection law of your country, and you may complain to that country's authority. For example:

• Russia: Roskomnadzor
• Kazakhstan: the Ministry of Artificial Intelligence and Digital Development
• Saudi Arabia: SDAIA (Saudi Data and AI Authority)
• Egypt: the Personal Data Protection Centre
• United Arab Emirates: the competent federal data authority

We answer data requests within the time your law sets (for example 10 working days in Russia, 6 working days in Egypt, 30 days in Saudi Arabia). If there is a personal data breach, we inform you and the competent authority as that law requires.