Buyer protection
Three promises that apply to every order, not a policy you have to read to find out.
Buyer protection
- A code that does not work is replaced or refundedTell us within 14 days of the purchase. If the code is faulty or already used, you get another one from our stock or the money back in your wallet.
- The region is on the page before you payEvery product says which store or country it activates in. A key bought for the wrong region is the one case outside this protection, so we put it where you cannot miss it.
- Your codes stay in your accountThe code appears on your order page and stays there. A lost e-mail never means a lost code.
If something is wrong
- 1Do not redeem it againNote the exact error the store showed. A screenshot settles most cases in one message.
- 2Open a ticket from the orderThe order number carries everything we need: the product, the region and when it was delivered.
- 3We answer within 24 hoursA replacement code is usually immediate; a refund lands in your wallet and can be spent or withdrawn.
Not sure which product is right? Ask before you buy: Contact
What it does not cover
A code you redeemed in the wrong region or on the wrong account, a game you already own, and a code shared with someone else before you tried it. Digital codes are delivered instantly, so the right of withdrawal ends at delivery — that is written on the product page before you pay, and it is the reason the region is too.